Trouble Adding Your Digital ID?
Quick Overview
If you are having trouble adding your digital ID, this guide explains how to upload your ID through Stripe and what to check if the verification does not complete successfully.
How to Verify Your Identity
To verify your identity, upload your ID directly in the Stripe Dashboard by clicking on the "Verify your identity with Stripe" button.
Check That:
- ID is valid and not expired
- Photo is clear, colour, and well-lit
- All edges are visible (nothing covered)
- File is .jpg or .png
- Details match your account info
- Use a mobile camera for best quality
Still Stuck? Try:
- Refresh or switch browser
- Clear cache
- Use another device or QR code
- Check camera permissions
More help here:
Frequently Asked Questions
Where do I upload my digital ID?
Your ID must be uploaded directly in the Stripe Dashboard using the "Verify your identity with Stripe" button.
What file types are supported?
.jpg or .png files are supported.
What should I do if my digital ID upload fails?
Check that your ID meets all listed requirements, try a different browser or device, and ensure your camera permissions are enabled.
Need Help?
If you need assistance, please contact Referoo support via the chatbox on any Referoo page or email support@referoo.com.