Start Your DBS Check: Step-by-Step Guide (DBS Check Only)

How to Complete Your DBS Application Smoothly

Referoo integrates with uCheck, a trusted provider of online DBS (Disclosure and Barring Service) checks.

A DBS check helps employers verify an individual’s criminal record history, including any spent or unspent convictions, cautions, reprimands, or warnings. This ensures a safe and compliant recruitment process.

Getting started with the Candidate Dashboard

Your recruiter has chosen to use Referoo, an online platform that sends you email and SMS notifications to complete your DBS check.

When you click the secure link in the email or SMS from Referoo, you will be taken to your Candidate Dashboard, where you can:

• Enter your personal information
• Upload verification documents
• Track the progress of your DBS check

Signing the Consent Statement

1. Press the grey 'Read Policy' option to read through the Consent Statement.
2. Type your name into the Signature box and a digital signature will be automatically generated for you.
3. Double-check your signature spelling is correct as you will not be able to edit it once it is saved.
4. Press the green 'I Consent' button to consent, save your signature and continue on.

My Details

In this section, please enter all required information exactly as it appears on your passport or other official identity documents.

Make sure to check:

• Spelling of your name
• Date of birth format (DD/MM/YYYY)
• Postcode format (correct spacing and characters)

Before clicking the 'Confirm Your Details' button, please double-check all the information to ensure it is accurate and correct. It's important that all information is accurate to prevent any delays in processing your check. Once you confirm, changes can no longer be made.

Verify Identity

As part of the process, you are required to complete an identity verification. You will then be taken to a Referoo page in Hooyu, where you'll be given the option to choose which Cookies to accept. Make your selection to continue on.

Next you'll be asked to accept Hooyu's privacy policy. You must agree and continue in order to complete your Identity Check. If you don't, you'll need to enter in a reason for declining, and you won't be able to complete the Identity Check unless you reach back out to your HR manager or recruiter and ask for a new invite.

Providing the selfie and documents. You will be prompted to complete several checks:

• Liveness check; this confirms you are the person doing the check

• Likeness check; this confirms that the likeness matches the ID provided

• ID screen; this confirms that the ID provided is valid and matches what is on record


To make this step quicker, please have your documents ready.

You may be asked to provide:

• 2 forms of photo ID,such as:
  • Passport 
  • Driver’s Licence
  • Residence Permit
• 1 Proof of Address, such as:
  • Utility bill
  • Bank statement
  • Tax document
  • Insurance letter

Once you have completed the Identity Check, you will be redirected back to Referoo, where you can proceed to fill out the DBS check form.

DBS Check

In this step, you’ll be asked to enter your personal details exactly as they appear on your passport or other official ID.

This part includes a few extra fields compared to the My Details section, so take a moment to make sure everything is filled in correctly.

Before moving on, double-check your details — even a small typo can cause delays in completing your DBS check.

Name History

In this section, you will be asked whether you have ever used a different name.

If you select “No”, you don’t need to provide any further information.

If you select “Yes”, please make sure to enter all previous names exactly as they appear on your identity documents to avoid delays with your DBS check.

Adding Your Address History

In this step, you’ll need to enter your address history for the past 5 years, starting with your current (most recent) address and working backwards.

To make sure your DBS check is processed smoothly:

• List every address you’ve lived at in the last 5 years
• Ensure dates are accurate and there are no gaps between them- follow a continuous timeline
• Enter each address in full, including postcode

Click “Add a Previous Address” if you’ve had more than one address

Before submitting, double-check everything — small errors or missing dates can cause delays in your DBS check.

Summary

This page gives you an overview of everything you’ve submitted so far and shows the current status of your DBS check.

• Processing
  Your DBS check is currently being processed.
  No action is needed right now — we’ll update you as soon as it’s complete
• More Information Required
  Sometimes, we may need a little more information to move your application forward.
  If that’s the case, your recruiter will get in touch to request the additional details or clarification needed.

Frequently Asked Questions (FAQs)

Q: What is uCheck?

A: uCheck is a third-party provider used to process DBS checks. DBS checks provide details of any spent or unspent convictions, cautions, reprimands, or warnings on your criminal record.

Q: Why have I received a link from Referoo?

A: Your recruiter has chosen to use Referoo to complete your DBS check.
You will receive a link via email and/or SMS to access your Candidate Dashboard where you can submit the required information.

Q: How do I start my DBS check?

A:Click the link in the email or SMS sent to you by Referoo.
This will take you to your Candidate Dashboard, where you can begin entering your details and track your progress.

Q: What documents do I need to verify my identity?

A: You may be required to upload:

• 2 forms of photo ID (Passport, Driving Licence, Residence Permit)
• 1 proof of address (Utility bill, bank statement, tax document, insurance letter)

Q: What is the ‘Name History’ section?

A:This section asks if you have ever used a different name.

• If you select No, nothing else is required.
• If you select Yes, you must enter all previous names exactly as shown on your ID documents.

Q: What do I need for the ‘Address History’ section?

A: You must enter your last 5 years of address history, starting with your current address.

• Enter addresses in reverse chronological order
• Ensure no gaps between dates
• Click Add a Previous Address to add more entries

Q: What do the DBS status messages mean?

What happens after my DBS check is completed?

Once your DBS check is complete, your DBS certificate will be issued and sent to you directly.

If you haven’t received it within the expected timeframe, please contact DBS directly for an update.

Please reach out to support@referoo.com or through the Referoo Chatbox on any Referoo page if you have any questions!