My Referee Hasn't Received the Referoo Invite — What Should I Do?
Quick Overview
If your referee hasn't received an invitation from Referoo, there are a few steps you can take to resolve this. This article walks through how to check and update referee details, ask them to check spam folders, and what to do if the invite was accidentally deleted.
If your referee hasn't received the invitation, here are a few steps you can take:
Step 1: Check and Update Their Details
- Log into your Candidate Dashboard and go to the Referees section.
- Click on the referee's name to view and edit their details.
- If you update their email or phone number, a new invite will be sent automatically.
Step 2: Ask Them to Check Spam/Junk Folders
Sometimes the email may be filtered into spam or junk. Ask your referee to check those folders.
☆ Tip: If the email is not in spam, try providing an alternate email address and updating their details again. This will trigger a new invite to be sent to the new address.
Step 3: If the Invite Was Deleted
If the referee accidentally deleted the invite and can't retrieve it, please contact us via the Referoo chatbox and we'll resend the invite.
Frequently Asked Questions
My referee says they haven't received an invite. How can I fix this?
Log into your Candidate Dashboard, go to the Referees section, and click the referee's name to check their contact details. If anything is incorrect, update it and a new invite will be sent automatically.
Will a new invite be sent if I update my referee's email or phone number?
Yes. Any time you update a referee's email address or phone number and save the changes, a new invite will be sent automatically to the updated contact details.
What if the invite email went to spam?
Ask your referee to check their spam or junk folder. If it's not there, try updating their email address with an alternate address in your Candidate Dashboard to trigger a new invite.
My referee accidentally deleted the invite. What should I do?
Contact Referoo support via the chatbox on any Referoo page and we'll resend the invite on your behalf.
Where do I find my Candidate Dashboard?
Your Candidate Dashboard link is included in the email and/or SMS you received from Referoo when your reference check was initiated.
Need Help?
If you need assistance, please contact Referoo support via the chatbox on any Referoo page or email support@referoo.com.