How Does Referoo Send Reminder Emails to My Referee?
Quick Overview
Referoo automatically sends reminder emails and SMS messages to referees who haven't yet completed their reference. This article explains the reminder schedule so you know when your referee will be contacted and what to expect.
Automatic Reminder Schedule
Referoo automatically sends reminders to referees who haven't yet completed the process. You do not need to do anything — the reminders are sent on the following schedule:
Reminder schedule:
- Once per day for the 3 days following the initial invite, via email and/or SMS.
- One final reminder is sent one week after the initial email/SMS was sent.
☆Tip: To help speed things along, let your referee know directly to expect an email and SMS from Referoo. You can also check and update their contact details in your Candidate Dashboard — updating their email or phone number will trigger a new invite to be sent automatically.
Frequently Asked Questions
How many reminder emails will my referee receive?
Referoo sends one reminder per day for the 3 days following the initial invite, and then one final reminder one week after the initial invite was sent.
Are reminders sent by email, SMS, or both?
Reminders are sent via email and/or SMS, depending on the contact details provided for the referee.
Do I need to manually send a reminder to my referee?
No. Referoo sends reminders automatically. However, you can contact your referee directly to let them know to look out for the email and SMS from Referoo, which can help ensure it is not missed.
What if my referee still hasn't responded after all reminders have been sent?
Log into your Candidate Dashboard, go to the Referees section, and check that their contact details are correct. Updating their email address or phone number will trigger a new invite. If you need further assistance, contact Referoo support via the chatbox.
Can I trigger a new invite to be sent to my referee?
Yes. If you update your referee's email address or phone number in the Referees section of your Candidate Dashboard and save the changes, a new invite will be sent automatically to the updated contact details.
How long does the process usually take to contact referees?
The process for contacting referees is usually almost instantaneous if the correct email address and mobile phone are provided.
Need Help?
If you need assistance, please contact Referoo support via the chatbox on any Referoo page or email support@referoo.com.